Shipping Policy

 

Thank you for shopping with Emsford.

We aim to provide a smooth and reliable delivery experience. Please review the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may require additional processing time.

During promotional events, holidays, or periods of high order volume, processing may take slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Delivery Time

Estimated delivery time is generally:

7–15 business days

Delivery times may vary depending on the destination and other circumstances.

The estimated delivery time does not include order processing time.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to:

• Customs clearance
• Weather conditions
• Carrier delays
• Public holidays
• Incorrect or incomplete shipping information
• High shipping volumes
• Other circumstances beyond our reasonable control

3. Shipping Destinations

Emsford may ship orders to selected international destinations.

Available shipping destinations and shipping options will be displayed during checkout based on the delivery address provided.

If your country or region is not available at checkout, we may not currently offer delivery to that destination.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout based on your delivery address, order details, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

5. Tracking Information

Once your order has been dispatched, tracking information may be provided by email.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

If tracking information does not update immediately, this does not necessarily mean that your package has been lost or delayed.

6. Customs and Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Customs policies vary between countries, and Emsford does not control the amount or timing of customs charges.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your name, address, postal code, phone number, and other delivery information before completing your purchase.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information indicates that the package has been delivered but you have not received it, please check with household members, neighbors, building management, or the local delivery carrier.

If you believe your package has been lost, please contact us at:

Email: lia68986@outlook.com

We will make reasonable efforts to assist you in communicating with the relevant shipping carrier.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may request photographs or other information regarding the package and the products received so that we can investigate the issue and determine the appropriate solution.

10. Split Shipments

Depending on product availability and order circumstances, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive more than one tracking number.

11. Delivery Address and Undeliverable Packages

If an order cannot be delivered because of an incorrect address, incomplete information, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping or reshipping costs may apply.

If a package is returned to us, please contact customer service to discuss the available options.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Emsford

Email: lia68986@outlook.com

We will do our best to assist you with your order and delivery inquiries.

At Emsford, we want you to feel confident when shopping with us.

If your purchase isn't quite right, we offer a 30-day free return and exchange policy for eligible items.

30-Day Free Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should generally be:

• Unworn and unused
• In original condition
• Clean and free from damage
• Returned with original packaging and tags where applicable

Free Return Shipping

For eligible returns, Emsford provides free return shipping.

Please contact us before sending any item back. Our customer service team will provide the appropriate return instructions.

Exchanges

We offer free exchanges within 30 days for eligible products.

You may request an exchange for an alternative size, color, or available item, subject to stock availability.

If the requested replacement is unavailable, we can assist you with another suitable solution.

How to Request a Return

Please email:

lia68986@outlook.com

Please include:

• Your order number
• Product name
• Reason for the return or exchange
• Photos, if the item is damaged or defective

Our team will review your request and provide the next steps.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos of the product and packaging.

After reviewing the issue, we may provide a replacement, exchange, or refund as appropriate.

Refunds

Once your returned item has been received and inspected, we will process your approved refund.

Refunds will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Items Not Eligible for Return

Certain items may not be eligible for return for hygiene or other legitimate reasons, particularly if they have been worn, washed, altered, damaged, or otherwise used.

Items marked as final sale or non-returnable may also be excluded.