SHIPPING POLICY

At Emsford, we are committed to providing a simple, reliable, and convenient shopping experience. Every order is carefully processed and prepared for delivery.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During promotional periods, holidays, or periods of unusually high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please ensure that your shipping address and contact information are accurate when placing your order.

2. DELIVERY TIME

Our estimated delivery time is:

7–14 business days

Delivery times are estimates and may vary depending on your destination, local carrier operations, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.

The estimated delivery period begins once your order has been processed and shipped.

Please note that delivery times are not guaranteed and may occasionally take longer during peak shopping periods.

3. SHIPPING COSTS

Available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, Emsford may offer free shipping promotions or other shipping discounts.

Shipping costs may vary depending on the destination, shipping method, order size, and applicable promotions.

4. ORDER TRACKING

Once your order has shipped, a tracking number will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to become available or update in the carrier's tracking system.

If your tracking information has not updated after this period, please allow additional time for the carrier's system to process the shipment.

For questions regarding your shipment, please contact:

Email: lia68986@outlook.com

5. CUSTOMS, TAXES & IMPORT DUTIES

Depending on your destination, your order may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

Unless otherwise stated at checkout or required by applicable law, any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer.

Customs processing may also cause additional delays that are outside of Emsford's control.

6. DELIVERY ISSUES

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation procedures.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or the local carrier.

If you are still unable to locate your package, please contact us at:

Email: lia68986@outlook.com

We will assist you in checking the available shipment information and determining the appropriate next steps.

7. DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please contact us at:

Email: lia68986@outlook.com

Please provide your order number so that we can assist you more efficiently.

While we will make reasonable efforts to help locate delayed or missing shipments, delivery times may be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, public holidays, or incorrect delivery information.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible after placing your order.

Once an order has been shipped, we may not be able to change the delivery address or redirect the package.

9. CONTACT US

If you have any questions regarding our Shipping Policy or your order, please contact us:

Emsford
Email: lia68986@outlook.com

REFUND POLICY

At Emsford, we want you to feel confident when shopping with us. If your purchase isn't quite right, we offer a 30-day return and exchange policy for eligible items.

1. 30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should generally meet the following conditions:

• Unworn and unused
• In their original condition
• Clean and free from damage, stains, or signs of wear
• Returned with original packaging, tags, and accessories where applicable

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. FREE RETURN SHIPPING

For eligible returns, Emsford may provide free return shipping where the return qualifies under our return policy.

Please contact us before sending any item back. Our customer service team will provide the appropriate return instructions.

Returns sent without prior authorization may not be accepted.

3. EXCHANGES

We offer exchanges within 30 days for eligible products.

You may request an exchange for an alternative size, color, or another available item, subject to stock availability.

If your requested replacement is unavailable, we will work with you to find an appropriate alternative or refund solution.

4. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact us at:

Email: lia68986@outlook.com

Please include the following information:

• Order number
• Product name
• Reason for the return or exchange
• Photos of the item and packaging, if the item is damaged or defective

Our customer service team will review your request and provide the next steps.

Please do not send your order back before receiving return instructions from our team.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging, where relevant

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the circumstances.

6. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

Original shipping charges, if any, may not be refundable unless required by applicable law or the return is due to an error on our part.

7. ITEMS NOT ELIGIBLE FOR RETURN

Certain items may not be eligible for return due to hygiene, safety, or other legitimate reasons.

Returns may be refused for items that:

• Have been worn or used
• Have been washed or altered
• Are damaged after delivery due to customer use
• Are missing original tags or packaging where these are required
• Are marked as Final Sale or Non-Returnable

Nothing in this policy limits any mandatory consumer rights you may have under applicable local laws.

8. RETURN PROCESS

Once your return request has been approved, we will provide you with the relevant return instructions.

Please package the item securely to help prevent damage during return shipping. Emsford is not responsible for items lost or damaged during an unauthorized return shipment.

9. CONTACT US

If you have any questions about our Refund & Return Policy, please contact us:

Emsford
Email: lia68986@outlook.com